Disputes, ACH returns, and servicing requests move through intake, review, and resolution without unnecessary back-and-forth.
99% document classification accuracy
Deployed in production for auto loan processing, now expanding across operations workflows.
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What Your Operations Team Gets Back
Shorter Case Resolution Cycles
Every Regulatory Deadline Tracked
Reg E timelines, SAR filing windows, and CTR deadlines tracked automatically on every case. Your operations team knows exactly where every case stands before the clock runs out.
Consistent Documentation Every Time
BSA reviews, fraud investigations, onboarding files, and vendor assessments follow the same structured format. Pull any file at random, the evidence trail is sourced and examiner-ready.
A Prebuilt Process For Every Ops Queue
Your ops team already does this work. You can execute it consistently with Playbooks across every queue in 3 simple steps.
Card Dispute & Chargeback Management
Analyze dispute cases, map evidence to network reason codes, and assemble rebuttal packages automatically. Track submissions through resolution within your SLA window.
Fraud Claim Processing
Extract claim details, reconstruct fraud timelines, and run Reg E compliance checks in minutes. Generate intake packages and route to the right team with provisional credit recommendations.
KYC/KYB Screening
Extract identity and entity data from uploaded documents, screen against OFAC, PEP, adverse media, and FinCEN watchlists, and produce a risk-classified verification report.
Regulatory Letter Drafting
Generate SAR narratives, CTR filings, and compliance letters from source data. Calculate regulatory deadlines automatically and produce letters ready for officer review and filing.
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Your Whole Credit Union Operations Team, Covered
BSA Officers
Compliance Officers
Fraud Analysts
Deposit Operations Analysts
Card Services Managers
Vendor Risk Managers
Connects To The Systems Your Credit Union Already Runs
Security And Governance,
Built In
SOC 2 Type II
Single-Tenant Deployment
Zero Data Retention
BSA/AM
FinCEN
Reg E
Reg CC
NCUA
Know Exactly What Your Examiner Will Find in 30 Minutes
Book 30 minutes. We'll run a Pre-built workflow on your actual case files and show you the output, live.
FAQs
How does this support NCUA examination readiness?
Every workflow output includes a complete audit trail, source document cited, policy version applied, reviewer action logged. Pull any case file at random and your examiner finds exactly what they expect to see.
Can our BSA team configure thresholds and filing criteria?
Yes. SAR thresholds, CTR review triggers, and escalation rules are configured to your BSA manual, not a generic ruleset. Your team reviews and approves every output before any action is taken.
How do you handle SAR narrative drafting and FinCEN requirements?
Multimodal supports the documentation workflow, extracting transaction data, identifying patterns, and drafting narratives with required FinCEN elements. Your BSA officer reviews, approves, and files. Every decision is logged with a full audit trail.
Can we keep member data under Credit Union control?
Yes. Encryption in transit and at rest, role-based access, and configurable retention so member PII and NPI stay governed by your policies throughout.
What happens when staff disagrees with an output?
Human review is built into every workflow. Staff can override any recommendation, and overrides are logged with reason codes, keeping the file examination-ready regardless of outcome.
Can this connect to our core and operations systems?
Yes. Case notes, risk flags, and verification outcomes can flow into existing systems via secure integrations, no rip-and-replace required.
Do you have SOC 2 Type II?
Yes. Available under NDA as part of your vendor management review package.
What Reg E and Reg CC support do you provide?
Workflows apply your hold rules and timeline requirements automatically on every case, with compliant notices and documented rationale produced for each decision.
Can your platform handle credit union member onboarding, account opening, and KYC/AML in one workflow?
Yes. A single pre-built workflow covers identity verification, credit union account opening, CIP documentation, and KYC/AML checks, your team reviews a complete, exam-ready file.