Health Insurance AI Agents

Multimodal builds agentic AI for health insurance automation, streamlining workflows like claims processing, eligibility verification, prior authorization, risk adjustment, and more. Our platform delivers end-to-end automation for health insurers.

Accelerate
Health Insurance Claims Processing With AI
Faster
Health Plan Eligibility and Enrollment Decisions
24/7
Member & Provider Support
Book a Demo

How Multimodal AI Agents work

Our AI Agents learn, think, and act with different built-in capabilities. We fine-tune these AI Agents on your company data and deploy them as APIs through our AgentFlow platform.

Unstructured AI

Processes unstructured data for RAG architectures and downstream GenAI applications.

Document AI

Trained on your schema to extract, label, and organize data from structured and unstructured documents.

Decision AI

Ingests your internal manuals and guidelines, providing accurate data-driven decision recommendations for complex workflows.

Database AI

Access company databases to answer queries, interpret datasets, and provide actionable insights.

Conversational AI

Your in-house chatbot that accesses unstructured internal data to provide customer and employee support.

Report AI

Generates reports, policies, messages, and other documents in your company’s unique style while staying compliant with regulations.

Multimodal AI Agents Automate Health Insurance Tasks With Precision

Provider Network Management

50%

faster contract execution

99%

provider directory accuracy

Automated credentialing and contracting: Accelerate onboarding of new providers using AI-powered data extraction and database verification.

Dynamic network updates:
Update provider directories in real time to ensure accuracy.

Performance analytics:
Identify high-performing providers and optimize network composition with AI-powered data analysis and report generation.

Benefits Verification

95%

faster eligibility determination

80%

claims decisions automated

Real-time eligibility checks: Provide instant eligibility verification to members, reducing claim processing times.

Automated pre-authorizations:
Speed up approvals for medical procedures, ensuring timely care and minimizing manual reviews.

Intelligent claim adjudication:
Detect potential fraud or errors, accelerating accurate claim decisions and expediting processing.

Eligibility Determination

98%

accuracy in eligibility data

30%

reduction in operational costs

Data integration and validation: Seamlessly access member data from multiple sources, reducing manual errors.

Instant eligibility decisions:
Provide immediate answers to inquiries, improving customer service.

Automated enrollment and disenrollment:
Streamline processes and reduce administrative overhead.

Intelligent Policy Servicing

60%

increase in policy servicing efficiency

50%

reduction in time to issue new policies

Automated communication: Streamline follow-up and source additional documents automatically, expediting eligibility reviews.

Intelligent policy servicing:
Automate renewals and cancellations, reducing manual effort and improving accuracy.


Personalized member communication:
Deliver targeted messages and reminders, personalizing member communication, and improving engagement.

Why Health Insurance Companies Love Multimodal

Transparent & Explainable

Our AI Agents are explainable, helping you track decisions and stay compliant with coverage transparency and other regulations.

Integration & Flexibility

We provide complete integration with legacy workbenches like Guidewire and DuckCreek, enabling a no rip-&-replace AI transition.

Tailored Automation

Our AI Agents are trained on your company data, increasing accuracy, customer satisfaction, and specific risk identification.

Continuous Improvement

Our AI Agents are trained on your company data, increasing accuracy, customer satisfaction, and specific risk identification.

Security & Data Privacy First

Flexible Deployment

Our automation software is deployed on your infrastructure, either on your virtual private cloud (VPC) or on-premises.

Data Security

Your data stays within your systems, ensuring user privacy and compliance with regulations, enhancing business security.

Enhanced Protection

This setup safeguards your users, keeping your operations secure and compliant.

Book a 30-minute demo

Explore how our agentic AI can automate your workflows and boost profitability.

Get answers to all your questions

Discuss pricing & project roadmap

See how AI Agents work in real time

Learn AgentFlow manages all your agentic workflows

Uncover the best AI use cases for your business

FAQ

What is health insurance AI and how does it benefit payers and members?

Health insurance AI automates repetitive tasks, streamlines workflows like claims processing and prior authorizations, and enhances accuracy. This results in faster service, reduced administrative costs, and a more personalized experience for members.

How does AI for health insurance automate claims processing?

AI health insurance claims automation extracts, validates, and analyzes claim data to accelerate adjudication, flag anomalies, and ensure coding accuracy. This reduces turnaround times and helps detect fraud early.

Can your AI do prior authorizations?

Yes, our AI can automate prior authorization workflows by validating eligibility, extracting clinical data, and applying decision rules. This reduces delays, ensures compliance, and improves provider and patient satisfaction.

How does AI improve operational efficiency in health insurance?

AI for health insurance automates manual processes like eligibility checks, claims validation, and appeals management. It reduces human error, shortens cycle times, and improves throughput without sacrificing compliance.

What role does AI play in fraud detection in health insurance?

AI detects suspicious claims patterns, duplicate submissions, and anomalies in billing data. Real-time fraud detection protects payers from financial losses and enhances trust in the system.

How does AI personalize health insurance services for members?

Health insurance AI analyzes demographics, health history, and engagement behavior to recommend personalized care plans, communication preferences, and wellness interventions.

What types of workflows can be automated using AI for health insurance?

Common automation areas include:
- Claims processing
- Eligibility and benefits verification
- Prior authorizations
- Provider data management
- Appeals and grievances
- Member onboarding
- Compliance and reporting

Is AI health insurance automation secure and compliant with regulations?

Yes, our AI platform uses advanced encryption, access controls, and real-time auditing to meet HIPAA and other regulatory requirements. Automated compliance checks help reduce audit risk and ensure data protection.

Can AI integrate with our existing health insurance systems?

Absolutely. Our platform offers robust APIs and low-code integration, enabling seamless connectivity with core systems like EHRs, claims engines, CRM, and policy administration platforms.

Is AI for health insurance suitable for payers of all sizes?

Yes, our AI solutions scale from regional health plans to national carriers. We tailor implementations based on workflow complexity, transaction volume, and organizational goals.

How does AI impact member satisfaction in health insurance?

AI shortens response times, improves accuracy, and enables proactive support—leading to higher satisfaction among members and providers.

What is the cost of implementing health insurance AI?

Pricing depends on factors like use case scope, integration needs, and scale. Contact us to explore flexible plans that align with your operational goals.