In short, Generative AI allows for more sophisticated automation than robotic process automation (RPA):
- RPA focuses on automating repetitive, rule-based tasks. It is well-suited for structured processes that follow predefined rules, but not for processes that require autonomous decision-making and high adaptability. Generative AI is a much better choice here, as it can perform complex tasks based on patterns and examples – instead of needing predefined rules.
- RPA typically requires explicit instructions and manual configuration to automate specific tasks. Generative AI learns from new data and can adapt to new tasks more easily.
- When it comes to mortgage underwriting, RPA can automate repetitive tasks like data entry or document extraction. However, it can’t interpret that data, transform it into human language, or make decisions. Generative AI can perform all of those tasks - both high - and low-level.