Top 9 Moveworks Alternatives

Looking for a Moveworks Alternative?

Moveworks is a GenAI platform purpose-built for automating internal support workflows, especially across IT, HR, finance, and facilities. It helps employees resolve issues through natural language, enabling ticket routing, knowledge retrieval, and task execution via chat interfaces.

Its biggest draw is the employee-facing interface: Moveworks excels at answering common internal questions by tapping into enterprise knowledge base articles, documentation, and systems like ServiceNow or Workday. Thanks to its conversational UI, users get faster resolutions without needing to submit traditional support tickets.

But there are limits. Moveworks is not a general-purpose agentic AI platform. It doesn’t support deep orchestration across business functions or offer governance-level controls critical for regulated industries. Its customization capabilities, deployment models, and extensibility are also more constrained compared to developer-first or vertically focused alternatives.

If you need deeper customization, support for compliance-heavy use cases, or broader AI automation outside of internal support, here are the top Moveworks alternatives to consider.

Aisera — Best for Large-Scale IT and HR Service Automation

Aisera targets large enterprises with ITSM and ESM needs, offering both GenAI chatbots and behind-the-scenes automation. As an ITSM platform with built-in AI for process automation, Aisera stands out among ITSM platforms by integrating with platforms like ServiceNow, Salesforce, and Zendesk to help companies deflect tickets and automate routine tasks. Aisera helps IT teams automate tasks efficiently, streamlining proactive support operations.

Unlike Moveworks, Aisera emphasizes a dual-layer approach: natural language interfaces on top, plus automation of the underlying complex workflows. It supports business workflows across IT and HR, including handling HR questions, procurement, and customer service.

Key strengths include prebuilt automation packs, robust language models, and predictive ticketing capabilities. However, it can feel heavier to configure and is less agile for custom agent workflows outside of prebuilt modules.

• Key Features: GenAI chatbot, automation packs, ticket prediction, multilingual support
• Best For: Large enterprises with high-volume IT/HR support
• Pros: Strong out-of-the-box coverage; deep ITSM integrations; scalable
• Cons: Less flexible for cross-functional or industry-specific workflows
• Pricing: Custom quote required

Espressive — Best for Personalized Employee Self-Service

Espressive focuses on improving employee satisfaction through its AI assistant “Barista,” which helps employees by supporting natural language processing requests for IT, HR, and workplace support.

Where Moveworks shines with broad enterprise integration, Espressive narrows in on user-centric design. Its standout feature is understanding user intent across messy, ambiguous input, making Barista effective at interpreting real-world employee queries and delivering actionable responses to employee questions.

Espressive is a better fit for organizations prioritizing self-service and user experience over complex orchestration. It’s limited when it comes to building full-blown agentic workflows, but excels at handling employee interactions with speed and empathy.

• Key Features: Barista virtual agent, NLP-powered query handling, knowledge integration
• Best For: Companies focused on employee self-service UX
• Pros: High accuracy in ambiguous requests; user-friendly interface
• Cons: Less flexible orchestration; not designed for vertical-specific AI agents
• Pricing: Available on request

Rezolve.ai — Best for Slack/Teams-Native GenAI Helpdesk

Rezolve.ai is built for internal helpdesk automation, with a strong emphasis on meeting employees where they work: inside Slack and Microsoft Teams.

Compared to Moveworks, Rezolve.ai is newer but rapidly evolving. Its differentiator lies in embedding helpdesk functionality directly into collaboration tools. It automates answers, approvals, training, and existing it ticketing systems, all within chat interfaces, enabling natural conversations with users. Rezolve.ai also supports integration with external applications, allowing seamless connections to various existing systems and APIs.

It also boasts easy deployment with fast setup timelines and no-code interfaces for customizing knowledge and workflows, ideal for companies seeking value quickly. The platform is lighter-weight than some enterprise solutions, which also means trade-offs in terms of extensibility and governance.

• Key Features: Slack/Teams integration, no-code workflow builder, ticketing bot
• Best For: Mid-size teams using Microsoft 365 or Slack
• Pros: Quick setup; native in chat; affordable
• Cons: Limited outside Slack/Teams; less robust enterprise governance
• Pricing: Tiered plans based on users and integrations

Workativ — Best for Fast-Deploy GenAI Support Agents

Workativ positions itself as a plug-and-play GenAI platform for IT and HR automation, with a library of prebuilt workflows and a drag-and-drop builder. The platform helps automate tasks for IT and HR teams, streamlining business processes and reducing manual effort.

Unlike Moveworks, which requires more enterprise integration and training, Workativ is designed for speed. It offers templates for common use cases (password resets, software provisioning, PTO requests) and supports chat-based interaction. Workativ is built to increase productivity by reducing manual support work and preventing teams from wasting time on repetitive support tickets.

The platform lacks the depth of orchestration or regulatory compliance of more sophisticated tools, but it’s a solid choice for SMBs or fast-moving departments looking to offload support tickets without heavy IT involvement.

• Key Features: No-code builder, prebuilt templates, chatbot interface
• Best For: SMBs or departments with limited IT resources
• Pros: Fast deployment; minimal setup; budget-friendly
• Cons: Not suitable for complex or high-stakes workflows
• Pricing: Starts at $99/month

Kore.ai — Best for Enterprise Conversational AI with Automation

Kore.ai is a full-featured conversational AI platform with automation capabilities across both customer and employee-facing use cases. Kore.ai offers AI solutions for automating business workflows and enhancing support in industries like banking, healthcare, and telecom.

Compared to Moveworks, Kore.ai offers deeper customization and a broader range of use cases beyond internal support. Its AI assistant capabilities automate ticket handling, draft responses, and surface knowledge from internal data sources to answer user questions. It includes a powerful low-code designer, support for voice and chat channels, and strong integration options.

However, Kore.ai is not purpose-built for finance or insurance, and enterprises must invest time in configuration and tuning. It’s best for teams with technical resources and a mandate for custom AI agent workflows.

• Key Features: Low-code designer, multichannel support, bot analytics
• Best For: Enterprises needing custom conversational AI
• Pros: Broad use case coverage; strong analytics; developer-friendly
• Cons: Requires setup effort; vertical expertise not baked-in
• Pricing: Tiered enterprise pricing

Yellow.ai — Best for Omnichannel Employee + Customer Support

Yellow.ai supports a wide range of automation across voice, chat, email, and messaging apps, for both internal and customer-facing workflows.

It has more overlap with Moveworks than some other tools on this list, especially for IT/HR use cases. Yellow.ai can also be extended to support other departments such as Legal, Sales, and Finance, enabling scalable AI automation across the organization. But its broader positioning means it’s also used for CX automation, lead qualification, and customer engagement.

Yellow.ai is a good fit for companies seeking one platform for both internal support and customer service. Compared to other platforms, Yellow.ai offers strong features and extensibility, but it’s less suitable for highly regulated workflows or domain-specific applications.

• Key Features: Multilingual bots, omnichannel automation, campaign management
• Best For: Companies blending employee and customer support automation
• Pros: Versatile platform; strong language support; quick rollout
• Cons: Limited governance features; generic workflows
• Pricing: Varies by use case and deployment, with advanced features and AI capabilities available in enterprise plans.

Ada CX — Best for CX-Focused Automation

Ada CX is focused on customer experience automation, helping businesses build an AI assistant for sales, support, and onboarding.

While Moveworks is internal-facing, Ada CX is purely external. Ada CX delivers actionable responses to customer inquiries, enabling support teams to resolve issues efficiently and increase agent productivity. Companies seeking GenAI-powered automation across both employee and customer touchpoints may find value in Ada’s ease of use and performance.

Ada isn’t meant for IT or HR ticketing, but it’s a strong alternative for orgs prioritizing customer-facing GenAI workflows and need a no-code solution.

• Key Features: No-code bot builder, multilingual NLP, CSAT tracking
• Best For: Customer support and CX teams
• Pros: Fast time-to-value; scalable support automation
• Cons: Not built for internal support workflows
• Pricing: Enterprise tiers

Forethought — Best for AI-First Customer Support Workflows

Forethought AI delivers intelligent support automation, mostly focused on customer-facing teams. It integrates seamlessly with CRMs and ticketing tools like Zendesk, Salesforce, and Freshdesk. Forethought also offers an AI-driven ticketing system designed to streamline customer support workflows and improve operational efficiency.

Forethought is differentiated by its AI-first approach to ticket deflection, classification, and auto-resolution. Its AI solutions automate customer support processes, including process automation for resolving tickets efficiently. While Moveworks centers on internal issues, Forethought helps support teams resolve external tickets faster.

It’s a great alternative for CX leaders evaluating AI agents — not for IT or HR support, but for teams handling complex, high-volume customer inquiries.

• Key Features: Ticket triage, auto-response, intent classification
• Best For: Customer service automation
• Pros: Strong AI engine; seamless ticket system integrations
• Cons: External support only; not for internal workflows
• Pricing: Custom pricing

AgentFlow — Best for End-to-End, Custom AI Agent Workflows in Finance

AgentFlow is the only platform on this list designed from the ground up for regulated industries. It supports the design, deployment, and monitoring of production-grade AI agents across banking, insurance, and capital markets. AgentFlow also enables seamless integration with external applications and data sources, allowing organizations to connect large language models with various systems to enhance workflow automation.

Unlike Moveworks, which targets task-level automation in internal IT and HR, AgentFlow enables multi-agent orchestration across entire workflows: underwriting, loan processing, claims adjudication, and more.

It runs privately within customer VPCs or on-premise and includes built-in auditability, confidence scores, and policy-aligned governance frameworks. AgentFlow features built-in AI for compliance and governance, and offers compatibility with the Microsoft ecosystem for enterprise deployments.

AgentFlow stands apart with:

• Specialized AI Agents for process (Document AI), search (Conversational AI and Database AI), decision (Decision AI), and report generation (Report AI)
• No-code business configuration and SME feedback workflows
• Deployment flexibility across cloud, on-prem, and air-gapped environments
• Support for institutional knowledge capture, especially in scenarios with retiring domain experts

While Moveworks supports ticket deflection, AgentFlow supports file closure, getting the full job done in complex, regulated environments.

• Key Features: Multi-agent orchestration, private deployments, compliance-grade governance
• Best For: Banks, insurers, and capital markets automating high-stakes workflows
• Pros: Tailored for finance; secure deployments; supports regulatory alignment
• Cons: Requires upfront configuration; not designed for non-regulated industries
• Pricing: Enterprise licensing (custom)

Final Thoughts - Best Moveworks Alternative

Moveworks is an excellent option for automating internal support tickets and FAQs, but it’s not the only game in town. If you’re scaling automation beyond IT helpdesks or need industry-specific controls, one of these alternatives may fit better.

For financial institutions and insurers, AgentFlow is the clear choice. It turns institutional knowledge into governed, auditable, production-ready AI workflows that reduce risk, shorten cycle times, and meet regulatory scrutiny.

Book a demo to see how AgentFlow works live and how you can deploy it and take advantage of it in 90 days or less.